Contact Us
Whether you've spotted something out of date on one of our reviews, want to flag a payout time that's changed, or just have a question about how we rank the fastest paying Canadian casinos, we'd like to hear from it. This page covers the ways to reach us and what to expect once you do.
How to reach the team
The quickest way to contact Canadian Casinos is by email at [email protected]. Whatever province you're playing from, that's the address to use for questions, tips or corrections. We read every message, though during busy periods it can take a few days to reply in full.
What we can help with
- Payout speed reports: if a withdrawal took longer or shorter than what's listed on one of our reviews, let us know the casino name and roughly how long it took — this feeds directly into how we keep our rankings current.
- Bonus and terms questions: we can point you to the relevant section of a review, but for account-specific issues like a bonus not crediting, the casino's own support team is faster and better placed to help.
- Corrections: if you find an out-of-date offer, a broken link, or a factual error anywhere on the site, tell us where it is and we'll get it checked.
- General feedback: good or bad experiences with a listed brand help us keep our reviews grounded in reality rather than marketing copy.
What we can't help with
Canadian Casinos is an independent comparison site, not a casino operator, payment processor or regulator. That means we're not able to:
- Access or manage your account at any casino listed on this site
- Process withdrawals, deposits or refunds on a casino's behalf
- Resolve disputes over bonus terms, wagering requirements or account verification
- Provide legal advice on gambling regulation in your province
For account-level issues, the fastest route is always the casino's own live chat or support email — details are on their site. If you're concerned about your gambling habits, our Responsible Gambling page has resources worth reading. General questions about who we are and how we work are answered on our About Us page, and our Terms and Conditions page covers the legal basis for how we operate this site.
Why your input matters
Real payout times, real bonus experiences and real signup snags are hard to capture from the outside. When readers tell us a withdrawal at a listed casino took longer than expected, or that a promotion changed its terms, that's exactly the kind of detail that keeps our comparisons useful rather than just theoretical. We don't publish every message we receive, but we do factor genuine reports into how we review and re-rank the casinos on this site.
Before you write in
A few things that help us respond faster:
- Name the specific casino and, where relevant, the page on galeriea.ca you're referring to
- Include rough dates if you're reporting on a payout time or a bonus term that changed
- Keep account numbers, passwords or full payment details out of your message — we never need them and can't act on them
We won't ask for money, and we won't ask you to verify an account through email. If you receive a message claiming to be from us asking for either, treat it as unrelated to this site.